Frame Iplex Hub Privacy Policy

Last updated: January 2025

Frame Iplex Hub ("we") safeguards your data. This policy explains our practices.

1. Controller

Frame Iplex Hub is the data controller. See Section 12 for contact.

2. Collected Data

Provided

• Registration: name, email, phone, DOB, address
• KYC: government ID, address proof, selfie
• Financial: payment info, transactions, trade history
• Support: messages, feedback

Automatic

• Technical: IP, browser, OS, device, language
• Usage: pages, features, clicks, sessions, referrals
• Cookies: see Cookie Policy

3. Legal Basis

• Contract: account, services, transactions
• Legal: KYC/AML, tax
• Legitimate interest: security, improvement, fraud prevention
• Consent: marketing, non-essential cookies

4. Use

• Operate your Frame Iplex Hub account
• Process trades, deposits, withdrawals
• Support
• Legal compliance
• Fraud prevention
• Analytics
• Communications

5. Sharing

No sales. Limited to: brokers, processors, NDA-bound providers, legal authorities.

6. Transfers

SCCs and approved mechanisms for cross-border processing.

7. Retention

Service duration + 5-7 years financial records, then deletion or anonymisation.

8. Security

AES-256, TLS 1.3, MFA, RBAC, pentesting, 24/7 SOC, incident response.

9. Rights

Access, rectify, erase, restrict, port, object, withdraw consent, complain. Response: 30 days.

10. Children

18+ only.

11. Updates

Material changes notified via email/platform.

12. Contact

[email protected]